Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our base in Hammel, Denmark. Typical delivery times are:

• Denmark: 2–5 business days

Once your order is dispatched, you’ll receive an email with a tracking number so you can follow your package every step of the way.

🌍 Do you ship internationally?
At this time, we ship exclusively within Denmark to ensure fast, reliable delivery and the best possible customer experience.

🔍 How can I track my order?
After your order leaves our warehouse, you’ll get a confirmation email with a tracking link and number. Simply click the link to see your shipment’s progress in real time.

💳 What payment methods do you accept?
We accept secure and popular payment options in Denmark, including:

• MobilePay

• Visa

• Mastercard

All transactions are encrypted for your security.

⏳ What if my order is delayed?
While most orders arrive on time, occasional delays can happen due to holidays, weather conditions, or courier issues. If your order hasn’t arrived within the expected timeframe, please contact us at amslols@gmx.net with your order number, and we’ll help right away.

🔁 Can I return my purchase?
Yes! You can return items within 30 days of delivery if they are unused, undamaged, and in their original packaging. Contact us first to receive return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please let us know within 7 days of receiving your order. Email amslols@gmx.net with your order number and clear photos of the issue, and we’ll arrange a replacement, refund, or store credit.

💬 Need more help?
We’re always happy to assist:

Email: amslols@gmx.net
Phone: +45 7157 2813
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET
Address: Mathias Høgh, Malerkrogen 21, 8450 Hammel, Denmark